This Refund & Return Policy (“Policy”) is issued by US Booths Tech LLC (“US Booths,” “we,” “our,” or “us”) and applies across the entire US Booths corporate structure, including affiliated entities, state operating groups, manufacturing entities, sales entities, and authorized partners.
This Policy is designed for commercial, business-to-business (B2B) transactions and must be read in conjunction with our Terms & Conditions and applicable written agreements.
1. GENERAL POLICY STATEMENT
US Booths specializes in custom commercial furniture, upholstery, and related services, most of which are made-to-order or customized to client specifications.
As a result, all sales are final unless expressly stated otherwise in writing.
Refunds, returns, or credits are not guaranteed and are granted solely at the discretion of US Booths in accordance with this Policy and any applicable written agreement.
2. CUSTOM & MADE-TO-ORDER PRODUCTS
Due to the customized nature of US Booths products and services:
- Custom-built furniture
- Custom upholstery work
- Made-to-order materials or finishes
- Projects produced based on client specifications
are non-refundable and non-returnable once production has commenced.
This includes, but is not limited to:
- Fabric or material selection
- Dimensions and layout specifications
- Design approvals
- Site-specific adaptations
3. SERVICES & LABOR
Fees related to services, labor, design, fabrication, installation, logistics, or project management are non-refundable once services have been scheduled, initiated, or performed.
Cancellations after scheduling may still incur full charges.
4. CANCELLATIONS & CHANGE REQUESTS
Any cancellation or change request must be submitted in writing.
- Orders canceled before production begins may be eligible for partial credit at US Booths’ discretion.
- Orders canceled after production begins are not eligible for refunds or credits.
Approved change requests may result in:
- Revised pricing
- Extended timelines
- Additional charges
5. DEFECTS, ERRORS & REMEDIATION
US Booths does not offer refunds for dissatisfaction related to subjective preferences or changes in business needs.
If a product or service is determined by US Booths to have a verifiable manufacturing defect or workmanship issue, US Booths may, at its discretion:
- Repair the affected item
- Replace the affected item
- Provide a partial credit
This Policy operates in conjunction with the US Booths Warranty Policy, which governs defect-related remedies.
6. DAMAGES & CLAIMS
Any claims for damage, shortages, or errors must be reported in writing within:
- 48 hours of delivery or installation
Failure to report within this timeframe constitutes acceptance of the work as delivered.
7. NON-REFUNDABLE COSTS
The following costs are non-refundable under all circumstances:
- Custom materials or fabric
- Design or engineering work
- Deposits
- Expedited services
- Third-party costs
- Shipping, handling, or logistics fees
8. PAYMENT DISPUTES & CHARGEBACKS
Clients agree not to initiate chargebacks without first contacting US Booths to resolve the issue.
Unauthorized chargebacks may result in:
- Immediate suspension of services
- Recovery actions
- Additional administrative fees
9. NO IMPLIED WARRANTIES OR RETURNS
This Policy supersedes any implied return or refund rights unless expressly stated in writing.
US Booths does not accept returns of installed, used, or altered products.
10. POLICY MODIFICATIONS
US Booths reserves the right to modify this Policy at any time. Updates will be posted on applicable platforms.
11. CONTACT INFORMATION
For refund or return inquiries:
US Booths Tech LLC
Email: tech@usbooths.com
Phone: (877) 204-4298